Frequently Asked Questions
Our Customer Care Team is always happy to help.
Call or WhatsApp us on +91-9971665629 at 10:30 am – 7:00pm IST ( Monday to Saturday)
except all national holidays or email us email@example.com
SHIPPING & DELIVERY
We ship worldwide. The shipping charges for all shipping within India is free and is completely borne by us. However, the shipping charges for international shipping will be additional and will be charged based on the weight and volume of the product and the country where the delivery is being dispatched. Shipping charges will be shared upon inquiry.
For Indian customers.
Product Prices displayed are inclusive of all taxes and duties.
For International Customers.
Most countries are shipped on a DDU(Delivery Duty Unpaid) Basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival that may be applicable in your country.
Yes, you can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team at the earliest.
Product will be delivered in 30 – 40 days depending on the outfit ordered. For urgent deliveries/queries, please contact us directly. Please note that deliveries can be affected in case we do not receive any of the below information on time:
1. Complete payment is not received
2. Incorrect/inaccurate address details
4. No response from the customer
Please note that we try our best in ensuring that the product reaches you within time. In order to fasten our process, we have tied up with several third party vendors for quicker deliveries. However, in case of delay from a third party, we do not take any responsibility.
Yes, you can collect your online order at any of the Roop Vatika store retail stores. Please ensure to contact our Customer Care Team and inform them about your preferred store for delivery within 24 hrs of placing the order.
No. You will need to place separate orders for different shipping addresses.
No, there’s no limit. Shop your heart out!
You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real time!
All Roop Vatika outfits are made-to-order. Please enter your details in the made to order form and our stylist will get in touch with you soon. For further assistance, please get in touch with our Customer Care Team.
We reserve a right to accept or reject orders placed through our Site.We have tried our utmost best to provide the best quality products to you. In case of requests for order cancellations, as part of our policy, the orders once placed will not be canceled/exchanged and no refund will be paid on these orders as these orders are specially made for you.
If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please report the incident to our Customer Care Team immediately.
In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery. They will help arrange for a reverse pick-up
and ensure the correct order is delivered to you at the earliest.
We accept all Credit/Debit cards and Internet banking service of all major banks. We also accept wallet payments. For special cases, we allow bank deposits (NEFT / cash deposit) of order amount prior to order confirmation. Please contact our Customer Care Team to know more.
If you order multiple products with different dispatch dates, all the products are shipped as one shipment, once all products in your order are ready. However, if you wish to receive some products earlier, you can call us at +91 9971665629 or email us at firstname.lastname@example.org and we shall get back to you on the same.