SHIPPING & RETURNS

Returnable Products

Customers should look to the item’s product detail page or their order history to determine if an item is returnable. All items that do not fall into the aforementioned returnable categories are not eligible for return. Of course, if your item arrives damaged or incorrect, we will make every effort to remedy the situation.

Returns Window

Eligible items must be returned within 7 days of the date the item was received, or as otherwise stated on the item return policy. Returned items must be unused, unworn, unwashed and undamaged. Please return items in their original packaging including: hangers, plastic wrap, hang tags, shoeboxes, dust bags and gift boxes.

Returns Process

Write us at orders@roopvatikalabel.com stating the reason for returning the product. In the case the item is returnable, you will be e-mailed the complete details.

Item Arrived Damaged or Incorrect

Our garments are made with utmost care and love and we take care of every small details before we dispatch it to you, so damage is rare. But if you’re unhappy with the quality, or if we’ve sent you the wrong item, contact us within 24 hours of delivery, mentioning the details such as Order number, Full name, Contact number, Attached images of the defects/damage on the product. Our team will assess your complaint and arrange to collect the item from you and either arrange for a repair, or order you a replacement.

Exchange or Alter

We currently do not allow exchanges for our products as they are specially made on order. In case you ordered the wrong size, we can offer to alter it without a charge. However you will have to bear shipping charges.

Alteration after the return

We need minimum 14 business days for alterations of heavier Couture & Bridal outfits. For lighter outfits we need 7–10 business days.

International returns

We do not offer merchandise exchanges on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us at 9971665629 / orders@roopvatikalabel.com within 48 hours of receiving the order.

Refunds on international orders include duties, taxes and tariffs when sent, and unfortunately, we cannot refund your original domestic and international shipping charges.

We do not accept any returns if the product is dispatched to us after 14 days of receiving the shipment. So please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a "Return Accepted" confirmation email from us.

GIFT CARD

Purchasing a gift card is as easy as purchasing an item. You can send a request to us on email or WhatsApp or Instagram / Facebook account mentioning the desired amount.

You can send a gift card of any value to your friends and family with absolute ease. We email the gift voucher to the recipient on your behalf along with a message.

If you have received a gift voucher, all you have to do is shop all that you love and before billing intimate the cashier about the same. The gift voucher will automatically be adjusted against your total amount.